Citizen’s Advice have now closed all their Advice Centre’s and are enabling advisers and supervisors to provide a service from home. There are several technology, security and confidentiality issues but by the end of next week, they expect about 40 advisers and the full complement of supervisors in this area to be operational. These advisers will be:
– dealing with clients on Advice-Line which is our phone advice service
– providing phone appointments on debt
– providing phone appointments on benefits including Universal Credit
– providing phone appointments on employment and other issues
The demand is substantial and help with applying for Universal Credit, enormous. The Universal Credit Help to Claim service usually assists about 600 a year and was never intended to deal with a national crisis.